Click the Start Today button and follow the instructions fill in your personal and card details.

Go to the login page and choose “Lost Your Password”, enter the email you used to register, and you will be sent a reset password email.

We are sorry to see you go, but you can cancel at any time. To unsubscribe, log in to your account, click Subscription, View, and then Cancel. When you do this, however, you will no longer be able to see any content.

No problem. You can make the payment manually. To do this, log in to your account and click the Subscription, View, and Resubscribe.


All payments are handled by our third-party payment gateways. Sometimes payments are blocked. You can try again later or with another card.

Often the payment is blocked by your bank. It is worth contacting your bank to let them know the payment is genuine.

No problem, you can make the payment manually. To do this, log in to your account and click Subscription, View, and Resubscribe.

Log in to your account and click Subscription, View and Change Payment.

At the moment no, but we are looking into it. If there is a type of payment you would like us to accept then please contact us and we will look into adding it at a later date.


Whenever you join UPF, you will automatically gain access to Month One content.

By staying as a subscribed monthly member, you gain access to fresh content each month, as well as keep access to past months.

You will no longer be able to see content if you are not paying for it. But that’s fine, because you can re-join any time. Your subscription will pick up from the exact month your subscription lapsed.

No, you only gain access to months you have subscribed to. For example, you will not get nine months of content by only subscribing in Month 9.


If you are having problems try pausing the video and waiting for the video to load (the grey bar) before clicking play again.

Add our mailing address to your address book.

Check your spam and junk folders. If it is still not there please contact us.

Sorry to hear that. Please contact us.


Great! We are always looking to hear from you and improve the service. Please contact us.